kx0 Privacy Policy

1 Introduction

kx0 ("we", "us", or "platform") is a mobile-first online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). This privacy policy explains what types of personal information we collect, how it is used, when it may be shared with third parties, and what rights you have regarding your information.

By using the kx0 website or any of its services, you will be considered to have accepted the terms of this privacy policy. We recommend that you read this policy carefully before you begin using any of our services.

2 What Information We Collect

For registration and service delivery on the kx0 platform, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only those aged 21 and above may register)
• Active mobile number and email address
• Password (stored in encrypted form, never in plain text)
• National ID (NID) or passport number (for identity verification when required)
• bKash, Nagad, Rocket, Upay, or bank account details (for financial transactions)
• User's preferred language and communication settings

2.2 Automatically Collected Information

• IP address and approximate location
• Browser type, operating system, and device identity
• Time of access to the site, page view history, and session information
• Information collected through cookies and similar tracking technologies (see Section 7 for details)
• Gaming activity and betting history

2.3 Information Received from Third Parties

• Transaction confirmation information from payment processors (bKash, Nagad, etc.)
• Confirmation information received from identity verification agencies
• Data from fraud prevention and risk assessment services

3 Purpose of Using Information

Collected information is used for the following legitimate purposes:

• Account Management: To handle registration, login, identity verification, and account security.
• Service Operations: To provide gaming, betting, financial transactions, and customer support.
• Promotional Communications: To send information about bonus offers, promotions, and game updates (only with your consent).
• Security and Fraud Prevention: To prevent unauthorized access, money laundering, and fraud.
• Legal Obligations: To comply with applicable laws and regulations and meet the requirements of regulatory authorities.
• Platform Improvement: To analyze user experience and improve the quality of our services.
• Responsible Gaming: To identify signs of gambling addiction and take protective measures.

We never sell your information to third parties for profit.

4 Information Sharing and Disclosure

We may share your information with the following parties only in limited circumstances and only when necessary:

Every third party listed above is contractually bound to maintain kx0's privacy standards. We do not send them any information beyond what is necessary.

5 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or for the period required by applicable laws and regulations.

5.1 Active Accounts

For as long as your account remains active, your account information, gaming history, and transaction records are retained.

5.2 After Account Closure

Even after an account is closed or deactivated, financial and identity-related information may be retained for a specified period in accordance with applicable legal obligations. Once that period has passed, the relevant information is securely deleted or anonymized.

5.3 Log and Analytics Data

Automatically collected log data (such as IP addresses and session data) is kept for a limited period for security and fraud prevention purposes, and then deleted.

6 Your Rights

As a kx0 member, you have the following rights:

6.1 Right to Access

You may request to know what information we hold about you. We will provide a summary of your information within a reasonable time.

6.2 Right to Rectification

If any of the information we hold about you is incorrect, you may request that it be corrected. This can be done through your account settings or by contacting us via live chat.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, information that must be retained to meet legal obligations falls outside the scope of this right.

6.4 Right to Object to Processing

You may object to your information being used for marketing purposes. If you object, we will stop marketing communications.

6.5 Right to Data Portability

You may request to receive your own data in a structured, machine-readable format.

7 Cookies and Tracking Technologies

The kx0 platform uses cookies and similar technologies to function properly and to improve the user experience.

7.1 Essential Cookies

These cookies are essential for the core functionality of the platform — such as maintaining login sessions, security verification, and basic navigation. These cookies cannot be disabled.

7.2 Functional Cookies

Used to remember your preferences — such as language selection, game settings, and personalization. Disabling these cookies may limit some features of the platform.

7.3 Analytical Cookies

Collect anonymous statistics to understand how users interact with the platform and to improve our services.

Cookies can be managed from most modern browsers. Disabling cookies may affect some features of the platform.

8 Data Security Measures

kx0 uses industry-standard security technologies and practices to keep your personal information secure:

• SSL/TLS Encryption: All data exchanged between the platform and your device travels over an encrypted connection.
• Password Hashing: Passwords are never stored in plain text — strong cryptographic algorithms are used.
• Two-Factor Authentication (2FA): An additional verification option to protect your account.
• Access Control: Only authorized staff can access the information they need.
• Security Monitoring: Automated 24/7 monitoring to detect unusual activity.
• Data Backup: Regular encrypted backups to prevent data loss.

Even so, no organization can guarantee complete security on the internet. We make every effort to reduce risk, but your own vigilance in protecting your information is equally important. Do not share your password with anyone.

9 Protection of Minors

The kx0 platform is for those aged 21 and above only. We do not knowingly collect any information from individuals under the age of 21.

Age verification is mandatory during the registration process. If we are informed or become aware that a registered member is under the age of 21, we will immediately suspend that account and delete the related information.

If you believe that a minor has registered on our platform, please let us know at [email protected].

10 Policy Changes and Updates

We may review and update this privacy policy from time to time. If there are any significant changes to the policy, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered members via their registered email or through the platform.
• For significant changes, consent may be collected again.

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend checking this page regularly.

11 Applicable Law and Jurisdiction

This privacy policy is drafted in accordance with applicable international data protection standards. Any dispute or complaint relating to data protection will be resolved through discussion.

If any clause is found to be legally unenforceable, the remaining clauses will remain in full effect.